Personal information means any information that relates to a natural person, which is capable of identifying such person. Such information includes but is not limited to your name, home address, email address, telephone number, date of birth, and gender.
We may use this personal information to:
i. Fulfill your order
ii. Send you an order confirmation
iii. Assess your needs to recommend suitable products
iv. Send you requested product or service information
v. Send product updates or warranty information
vi. Respond to customer service requests
vii. Administer your account
viii. Send you a newsletter
ix. Send you marketing communications
x. Improve our website and marketing efforts
xi. Conduct research and analysis
xii. Display content based upon your interests
b. Sensitive Personal Data or Information (SPDI)
Sensitive Personal Data or Information means such personal information which consists of information relating to (i) password; (ii) financial information such as bank account or credit card or debit card or other payments instrument details; (iii) physical, physiological and mental health condition; (iv) sexual orientation; (v) medical records and history; (vi) biometric information, as provided to body corporate for providing service, and received by body corporate for processing, stored or processed under lawful contract or otherwise. When you login into the website you use a password or while purchasing a product you might provide your bank account information. These are identified as sensitive personal data under Indian law and we store them in our servers.
It is not compulsory for you to disclose sensitive personal data. When you create an account with us, you will create a password for logging into the account. When you order products, we may also ask you to share with us your credit card number, date of expiry and verification codes or relevant details. However, you may not be able to access all the features of the website, if you do not provide some of your sensitive personal data or information. Sensitive personal data or information may be collected in various ways including during the course of you:
a. registering as a user on the website, or
b. availing certain services offered on the website, such as while making online purchase, participating in any online survey or contest, communicating with the company’s customer service by phone, email or otherwise or posting user reviews on the items available on the website. Mobile web services
We may collect both personal information or sensitive personal data or information from you if you access our website through a mobile phone or other similar electronic devices. If you use our website via your mobile phone we may collect your phone number and the unique device identification number. If you tell us where you are (e.g., by allowing your mobile device to send us your location), we may store and use that information to provide you with location-based information and advertising. If you do not want this information collected by us, you can disable location services on your phone.
You agree that all Sensitive Personal Data or Information may be retained by us till such time required for the purpose concerned or required under applicable law, whichever is later. Personal Information will be retained indefinitely.
We use third-party advertising companies to serve ads when you visit our website. These companies may use information (other than your name, address, email address, or telephone number or any of your sensitive personal data or information) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.
We won’t divulge your Sensitive Personal Data or Information to other entities, excluding the ones provided below. We might share your details with approved third-party service providers. We fulfill some of our services and products through third parties. These third-party service providers perform functions on our behalf, like sending out and distributing our administrative and promotional emails. We may also share your Sensitive Personal Data or Information with such service providers to deliver packages or products, send email, offer marketing support, generate search results and links, process credit card payments, manage the website, troubleshoot, and give customer service.
The company may also aggregate (gather up data across all user accounts) sensitive personal data or information and disclose such information in a manner, without disclosing sensitive personal data or information, to advertisers and other third parties for marketing and promotional purposes.
We may disclose or share personal information with partners, affiliates and advertisers. We may share aggregated demographic information (which does not include any sensitive personal data or information) with ‘Third Party Advertisers’ or ‘Third Party Advertising Companies’.
We also use third party service providers to track and analyze usage and volume statistical information of our users to administer our site and constantly improve its quality. We may also publish this information for promotional purposes or as a characteristic audience for advertisers. We request you to keep in mind that this is not sensitive personal data or information, only usual synopses of user activities. Such information is gathered on our behalf, and is possessed and leveraged by us.
We employ other companies and individuals to perform some functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service.
We cooperate with law enforcement and regulatory inquiries, as well as other third parties to enforce laws, such as: intellectual property rights, fraud and other rights, to help protect you and the community from bad actors. Therefore, in response to a verified request by law enforcement or other government officials, we can (and you authorize us to) disclose your name, address, city, state, telephone number, email address, user ID history and such other information requested by aforesaid officials.
Further, we can (and you authorize us to) disclose your name, address, city, state, zip code, country, phone number, email, and company name to intellectual property right's owners under confidentiality agreement, as we in our sole discretion believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringement, piracy, or other unlawful activity.
We cannot ensure that all of your private communications and other personal information will be secure. Third parties may unlawfully intercept internet or computer networks, or access transmissions or private communications, or users may abuse or misuse your personal information that they collect from the site.
Other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.
A Force Majeure Event shall mean any event that is beyond the reasonable control of the company and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer, computer system or computer network, computer crashes, breach of security and encryption, power or electricity failure or unavailability of adequate power or electricity.
You can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of site features such as your profile, wish lists and customer reviews.
You may request deletion of your sensitive personal data or information by us and we will use commercially reasonable efforts to honor your request, but please note that we may be required to keep such information and not delete it. We may sometimes be required to keep the information for a certain time, in which case we will comply with your deletion request only after such time. When we delete any information, it will be deleted from the active database, but may remain in our archives. We may also retain your information for countering fraud or similar activities.
You can add or update certain information. When you update information, we usually keep a copy of the previous version for our records.
Our site contains electronic images known as web beacons (sometimes called single-pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used and may be used in some of our emails to let us know which emails and links have been opened by recipients. This allows us to gauge the effectiveness of our customer communications and marketing campaigns.
We use a third party to gather information about how you and others use our site. For example, we will know how many users access a specific page and which links they clicked on. We use this aggregated information to understand and optimize how our website is used.
Targeted advertising (also known as online behavioral advertising) uses information collected on an individual's web browsing behavior such as the pages they have visited or the searches they have made. Third parties collect this information by placing or accessing cookies in your browser when you visit this, or other, websites. If you would like to learn more about the third-party advertisers that may be aware of the fact that you visit this website, and to understand your choices about having such advertisers' cookies turned off, please visit [*].
People below the age of 18 are prohibited from the usage of this website. We do not gather or store information from anybody we find as minors (below the age of 18) and no element of the website is intended to invite or interest any person below the age of 18. If you are below 18 and would still like to order a product, you may use the website solely through a parent or guardian.
We may provide spaces on our website wherein you may freely publish information about yourself, can converse with others, or can post review of products. This information may be viewable by other consumers and companies and may appear on other websites or web searches, and thereby this communication could be read, gathered, and used by other entities.
If you have any privacy related grievances please contact us with a thorough description at the address below. We will try our best to expeditiously deal with your request, but it may take up to [one month] from the submission of any grievance to process the same.
The company is committed to resolving all disputes in a fair, effective and cost-efficient manner. We seek to resolve any customer concerns through our services at [phone number].